Help center
What can we clear up?
Three topics cover almost everything: the tests, your billing, and your results. Pick one below, or write to a person if you would rather just ask.
Getting started
Pick a test, work through its 25 questions, and your result appears as soon as you submit. Most people finish in about 12 minutes. No single question is timed, so read each one properly before you answer. Scoring runs on our servers and the score comes straight back.
A score, a percentile that places it against everyone else, a reading across the 5 cognitive domains the test measures, and a certificate that records the result. A membership keeps all of that open on every test here, not only the one you started with.
Allow about 12 minutes. The set is fixed at 25 questions, so it runs the same length for everyone and does not stretch or shrink as you go. One quiet, unbroken sitting gives the truest reading of where you stand.
No. You can begin straight away. To see the full result and keep it, sign in with your email and we send a one-time code, so there is no password to invent or remember. It takes under a minute, and your result is waiting on the other side of it.
Account & billing
$1.99 USD covers your first 5 days and opens every premium feature. After that the membership continues at $19.99 USD a month unless you cancel first. Stopping before the next charge is always your call.
Open the manage subscription page and give us the email you paid with. A secure Stripe link arrives, and one click inside that portal ends the subscription, with no password to hunt down. Access runs to the end of the current period and nothing further is charged. If anything blocks you, email support@salesfactory.media and a person will handle it.
The 5-day trial at $1.99 exists so you can judge the membership before it renews. Trial charges are not refundable unless the law where you live requires it, and once the membership renews at $19.99 a month we do not refund part-used billing periods. Cancelling before your next billing date is the clean way to avoid a charge you do not want.
Any major card works, Visa, Mastercard and American Express included, as does Apple Pay or Google Pay on a device that supports it. Stripe runs the whole transaction, so your card details go to them and never reach our servers.
Tests & results
Your answers are scored across the 5 domains the test covers: pattern recognition, verbal reasoning, numerical reasoning, spatial ability, and working memory. That performance is then placed on the standard scale, with 100 at the middle and 15 points to each step out from it. All of it runs on our servers, so the number you receive is settled and cannot be nudged.
Yes, as often as you like. Leaving a couple of weeks between attempts keeps practice from flattering the result. Every earlier score stays in your history, so you can follow how your results move over time rather than losing what came before.
It records a completed test: your score, the percentile that puts it in context, and the date it was issued. Each one carries its own serial number and the The Official IQ Test seal, and it is those two things, rather than a signature, that make it a genuine record.
A few points of movement between sittings is normal, and it usually comes down to how rested and focused you were that day. Every attempt is scored the same way against the same scale, so across several tries your results settle around your real level. A large jump says more about the conditions of one sitting than about a change in ability.
Still stuck?
Subscription, payment method, and cancellation are all quickest to handle yourself. Put your email into the manage subscription page and a secure Stripe link does the rest.
Anything else, email support@salesfactory.media: and a person usually replies within a day.
Take the test when ready
25 questions, about 12 minutes, and your full cognitive profile once you finish.